Terms of Service

Welcome to MILVETCOM, operated by The Military Veterans Command (doing business as "MILVETCOM"). These Terms of Service ("Terms") govern your use of the MILVETCOM mobile application ("App") and related services.

By accessing or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the App.

1. Overview of Services MILVETCOM is a community networking mobile application designed exclusively for the military Veteran community. The App enables Veterans to connect with one another, share content, participate in social and employment-related features, and engage with service providers.

2. Eligibility & Account Registration To use the App, you must:

  • Provide accurate and complete registration information

  • Use the App in a manner consistent with these Terms and applicable laws

MILVETCOM reserves the right to verify your Veteran status using third-party APIs, including those provided by the U.S. Department of Veterans Affairs.

3. User Content & Conduct Users may post text, images, and other content within the App. However, MILVETCOM strictly prohibits:

  • Anti-American content

  • Subversive speech or behavior undermining American freedoms

  • Harassment, threats, or hate speech

  • Bullying

  • Misinformation intended to deceive

  • Content violating intellectual property rights

  • Any content that is deliberately objectionable or abusive

Further, MILVETCOM is committed to following child safety standards that protect children from online sexual abuse and exploitation. MILVETCOM strictly prohibits the posting, sharing or otherwise conveying of any files, data, text or other mediums that depict or could be interpreted as depicting sexually suggestive content to minors. This material will be considered Child Sexual Abuse Material (CSAM). If any member believes they see such material, please use the in-app feedback feature on your homepage to report the following :

  • the member who shared the material

  • the material that was shared

  • the date the material was witnessed

Alternatively, please do not hesitate to contact the MILVETCOM child safety advocate at customerservice@milvetcom.com.

MILVETCOM seeks to create a safe space for the purpose of constructive community networking. Member-created content that is counter to this purpose or that violates any of the list items outlined in this section will be removed. MILVETCOM maintains full authority in determining content validity and, as such, reserves the right to remove content and suspend or terminate accounts that violate these standards at any time.

4. Paid Features & Subscriptions MILVETCOM offers the following subscription-based services:

  • Marketer Solutions: For users seeking to advertise to the Veteran community

  • Recruiter Solutions: For users posting jobs and recruiting Veterans

All subscription fees are non-refundable unless required by law.

5. Third-Party Services We use third-party services as part of our infrastructure, including:

  • Firebase (notifications only)

  • Supabase (image cloud storage)

  • Socket.IO (real-time communication)

  • MongoDB (account data storage)

  • Department of Veteran Affairs (Veteran status verification)

  • ZipCodeStack (zip code to city/state resolution)

By using the App, you acknowledge and agree to the use of these services.

6. Account Suspension & Termination MILVETCOM reserves the right to suspend or permanently terminate user accounts for violations of these Terms or any behavior deemed harmful to the community.

7. Privacy Your use of the App is also governed by our Privacy Policy.

8. Intellectual Property All content, trademarks, and materials within the App are the property of The Military Veterans Command unless otherwise noted. Unauthorized use is prohibited.

9. Limitation of Liability MILVETCOM is not liable for any damages resulting from your use of the App. All services are provided "as is" and "as available."

10. Governing Law & Jurisdiction These Terms shall be governed by the laws of the State of Delaware, United States. Any disputes shall be resolved in the state or federal courts located in Delaware.

11. Account Deletion Info MILVETCOM allows users to permanently delete their account directly from within the mobile application.

To delete your account:

  1. From the Home Page, select the Settings icon located in the footer navigation.

  2. On the Settings page, select Delete My Account.

  3. A confirmation screen will appear explaining that your account and associated information will be permanently deleted and cannot be restored.

  4. Select I Am Sure to confirm your decision.

  5. Select Delete My Account to permanently delete your account.

Once this process is completed, the account deletion cannot be reversed.

What Data Is Deleted

When a user deletes their account, MILVETCOM permanently deletes all account-related information, including but not limited to:

  • User profile information

  • Email address

  • Username

  • Profile photographs

  • Social media posts

  • Comments

  • Chat messages and direct messages

  • Contacts and social connections

  • Following and follower relationships

  • Blocked user relationships

  • Uploaded images and media

  • DD-214 documents

  • Resume documents

  • User-generated content associated with the account

All account-related data is permanently deleted and cannot be recovered.

Deleting Data Without Deleting Your Account

MILVETCOM allows users to delete certain data without deleting their account.

Users may:

  • Delete individual social media posts.

  • Delete individual chat messages.

  • Delete profile photographs.

  • Edit or remove optional profile information.

  • Update their email address.

  • Update their zip code.

  • Remove uploaded content where applicable.

  • Delete VTRAT results

Deleted content is permanently removed from the MILVETCOM platform and cannot be restored.

Certain account information, including a username (cannot be changed once selected), email address (can be updated but not omitted; required for password reset), and zip code (can be updated but not omitted; required for platoon placement), is required to maintain an active account. Users who wish to remove all account-related information may use the account deletion process described above.

Deletion of Individual Posts and Messages

MILVETCOM allows users to delete social media posts and chat messages that they have created.

When a user deletes a social media post:

  • The post is permanently deleted from the MILVETCOM platform.

  • Any text, images, and other content associated with the post are removed immediately.

  • The deleted post cannot be restored.

When a user deletes a chat message:

  • The message is permanently removed from the conversation thread.

  • The message is immediately removed from the MILVETCOM platform and cannot be restored.

  • The conversation thread itself may continue to exist, but the deleted message will no longer be present.

Users who viewed a post or message before it was deleted may still remember or retain information they previously viewed. However, once deleted, the content will no longer be accessible or viewable through the MILVETCOM platform.

MILVETCOM does not retain deleted posts or deleted chat messages after deletion.

Research Data Retention

MILVETCOM retains data collected through the Veteran Transition Risk Assessment Test (VTRAT) for research purposes. This information is used to help improve understanding of the challenges Veterans may experience during their transition from military service to civilian life.

The retained research dataset does not contain personal identifying information such as:

  • Name

  • Username

  • Email address

  • Profile information

  • Uploaded documents

  • Photos

The retained dataset may contain a MongoDB-generated Object ID that was originally associated with the user account. However, once an account is deleted, the associated account record and identifying information are permanently removed. Nor is personally identifiable information ever stored with an individual’s VTRAT results. As a result, the retained VTRAT research data can not be associated with or traced back to a specific individual through MILVETCOM account records.

Data Retention Period

Except for the VTRAT research data described above, account-related data is deleted immediately when a user completes the account deletion process.

MILVETCOM does not retain deleted account data for any additional retention period.

12. Contact Us For questions about these Terms, please contact: customerservice@milvetcom.com